Yes. SEOUVARA is committed to supplying genuine Korean beauty and personal care products. We maintain a strict policy against counterfeit and imitation goods.

Products are sourced through our Korean supplier and distribution network. For more information, visit our Authenticity Guarantee.

SEOUVARA specializes in Korean beauty products, including skincare, makeup, hair care, and personal care essentials.

Our international order fulfillment is coordinated in South Korea. Product manufacturing origins and specifications should be checked on the individual product pages and manufacturer packaging.

Manufacturers may display production dates, expiration dates, batch codes, or period-after-opening information on the product or packaging.

• MFG / 제조: Manufacturing date.
• EXP / 사용기한: Expiration or use-by date.
• PAO: Recommended period of use after opening, where indicated.

Date formats vary by brand and product. If you need assistance interpreting a date or batch code, contact us with the product name and a clear photograph.

Brands may update packaging designs, labeling, or product presentation. Packaging may also vary by market or production batch.

We aim to keep product information accurate. If you believe you received a materially different or incorrect item, please contact our support team.

Select your preferred products, add them to your cart, and proceed to checkout.

Enter your delivery address, review the available shipping methods and charges, and complete payment using an available payment option.

An order confirmation will be sent to the email address provided at checkout.

Available payment methods are shown during checkout and may include major credit or debit cards and supported digital wallets.

Payment availability may vary by country, currency, and payment provider. Payments are processed through secure third-party payment services.

Please contact info@seouvara.com as soon as possible with your order number.

We will review your request before the order progresses too far through processing or dispatch. Changes and cancellations cannot be guaranteed once processing or shipment has begun.

If an item becomes unavailable after purchase, we will contact you about an alternative or refund. Your applicable statutory cancellation rights remain unaffected.

Our advertised multi-item offer is:

• Buy 2 or more eligible items and save 3%.
• Buy 5 or more eligible items and save 6%.

Discount eligibility and the final amount are determined by the promotion conditions displayed in the cart and checkout. Please review your order total before payment.

SEOUVARA orders are fulfilled internationally from South Korea through our fulfillment and logistics partners.

Our fulfillment coordination location is N029, 602, Yeongdong-daero, Gangnam-gu, Seoul, 06083, Republic of Korea.

This is not an authorized customer return address.

Our current shipping arrangements cover selected destinations in North America, Europe, Asia, and Oceania, as well as the United Arab Emirates.

Shipping service availability differs by destination. Some European countries temporarily support Express Shipping only.

For the current destination and service list, please consult our Shipping Policy. Availability for a specific delivery address can be checked during checkout.

Depending on the destination, we offer Standard, Economy, and Express Shipping.

Standard and Economy services are temporarily restricted for certain European destinations. Available methods also depend on delivery address eligibility and shipment requirements.

For detailed country-specific information, see our Shipping Policy.

Shipping fees depend on the destination, shipment weight, and selected shipping method.

Rates differ between countries and services. Available options and their applicable charges are displayed at checkout before you complete payment.

Shipping charges may be displayed in your checkout currency. Please refer to our Shipping Policy for the calculation rules and temporary restrictions.

Order processing: Normally 1–3 business days, excluding weekends and applicable South Korean public holidays.

Order cut-off: 5:00 PM Eastern Time (ET), Monday through Friday.

Shipping transit: Depends on the destination, available carrier service, and selected shipping method.

The total estimated delivery period consists of order processing time plus shipping transit time. Where available, the applicable delivery estimate is provided during checkout.

International customs clearance, holidays, and carrier disruptions may affect arrival times. Delivery estimates are not guaranteed dates.

After your order is dispatched, we will send a shipping confirmation email containing the tracking information.

Initial tracking updates may take up to 48 hours after the carrier receives the shipment.

You can also use our Customer Support page for assistance if tracking information is missing or your package appears delayed.

If your parcel is delayed or tracking has stopped updating for an extended period, please contact us with your order number.

We will review the shipment status and, where necessary, investigate with the logistics provider.

If a shipment is confirmed lost or cannot be delivered, we will arrange an appropriate resolution, including a replacement or refund as required by applicable law.

International shipments may be subject to import duties, VAT, GST, customs clearance fees, or other charges imposed by the destination country.

Unless these charges are expressly included or prepaid, the recipient may be required to pay them to customs authorities or the delivery carrier.

Import requirements and charges vary by country. Please review our Shipping Policy before purchasing.

The checkout displays the product price, applicable shipping charges, and any taxes or duties collected by SEOUVARA before payment.

However, additional import duties, taxes, or clearance charges may be payable on arrival unless expressly included or prepaid.

Where a Delivered Duty Paid (DDP) service is explicitly offered, the included charges are handled according to the terms shown for that service.

No. We do not guarantee duty-free entry based on order value.

US import duties and other applicable charges depend on the customs rules in effect, product classification, and shipment circumstances.

Any charges collected at checkout are disclosed before payment. Other import charges may apply unless expressly included or prepaid.

SEOUVARA offers a 30-day return window beginning on the date your order is delivered.

To request a return, contact us within 30 calendar days of delivery. Return eligibility and conditions are explained in our Refund Policy.

Mandatory consumer rights under applicable laws remain unaffected.

For standard change-of-mind returns, eligible cosmetics and personal care products must remain unopened, unused, and in their original condition with applicable protective seals intact.

Opened or used cosmetic products and certain other excluded items may not qualify for a change-of-mind return for hygiene or safety reasons, subject to applicable law.

Different remedies may apply to faulty, damaged, or incorrectly supplied products.

Full conditions and exclusions are described in our Refund Policy.

For eligible change-of-mind returns or customer ordering mistakes, customers are responsible for the cost of return shipping.

For verified defective, damaged, or incorrectly supplied products, SEOUVARA covers the necessary return shipping costs in accordance with our Refund Policy and applicable law.

Restocking fee: $0.00 for eligible returns.

International return shipping costs vary depending on the country, carrier, and parcel weight.

Please contact info@seouvara.com promptly, preferably within 7 days of delivery, with your order number and photographs where available.

Our team will assess the issue and arrange an appropriate resolution, such as a replacement, refund, or other remedy.

Reporting an issue after 7 days does not automatically remove any mandatory statutory rights.

Follow these steps:

• Email info@seouvara.com with your order number and reason for return.
• Our support team will review your request and provide instructions and the applicable authorized return address.
• Package eligible products securely and follow the provided return instructions.

Please do not send products to our registered business address or South Korean fulfillment coordination location without return instructions.

For the complete procedure, visit our Refund Policy.

Once an eligible return is received, inspected, and approved, SEOUVARA processes approved refunds within 5–10 business days to the original payment method.

Your bank or payment provider may require an additional 3–7 business days for the transaction to appear in your account.

Where applicable law requires an earlier refund, the statutory deadline will apply.

SEOUVARA is an international Korean beauty retail store owned and operated by TIANMU LLC, a company registered in Delaware, United States.

Registered business address:
8 The Grn, Ste R, Dover, DE 19901, United States.

International order fulfillment is coordinated in South Korea.

Payments are processed through supported third-party payment providers. SEOUVARA does not store full payment card numbers or CVV codes in its own databases.

We collect and process customer information for order fulfillment, payment processing, customer support, security, and other purposes explained in our Privacy Policy.

For details about cookies, data sharing, international transfers, and privacy rights, please review the complete Privacy Policy.

Email: info@seouvara.com

Phone: +1 (302) 608-2135

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET).

Operating Company: TIANMU LLC

Registered Address: 8 The Grn, Ste R, Dover, DE 19901, United States.

You can also submit an inquiry through our Contact Us page. Please include your order number for order-related assistance.