Refund policy

Last Updated: October 24, 2026

1. Overview

At SEOUVARA, we are committed to providing authentic Korean beauty products and a transparent shopping experience.

This Return & Refund Policy explains our return eligibility requirements, return procedures, shipping responsibilities, refund processing times, and order cancellation conditions.

SEOUVARA is owned and operated by TIANMU LLC, a company registered in Delaware, United States. Our international orders are fulfilled from South Korea.

We offer a 30-day return policy for eligible products, subject to the conditions below. This policy applies to purchases made directly through seouvara.com.

Nothing in this policy limits or excludes any mandatory consumer protection rights applicable in the customer's country or jurisdiction.

2. Return Window

Customers may request a return of eligible items within 30 calendar days from the date of delivery.

The return period begins on the date the customer, or a person designated by the customer, receives the product.

To initiate a return, please contact info@seouvara.com within the applicable return period and provide your order number.

Our customer support team will review the request and provide the appropriate return instructions and authorized return address.

The 30-day return period is our standard commercial return window. Additional or longer rights may apply under mandatory consumer protection laws, particularly for defective or non-conforming products.

3. Return Eligibility & Product Conditions

For standard change-of-mind returns under our voluntary 30-day policy, products must meet the following conditions:

  • The product must be unused and in its original condition.
  • Cosmetics, skincare, hair care, personal care, and other hygiene-sensitive products must remain unopened, with applicable hygiene or protective seals intact.
  • Original packaging, labels, and included accessories must be retained.
  • The product must not have been damaged or altered after delivery by the customer.
  • The return request must be submitted within 30 calendar days of delivery.

Proof of purchase, such as an order number or order confirmation, may be requested to help verify the transaction.

These eligibility conditions apply to voluntary change-of-mind returns and do not prevent customers from exercising applicable statutory rights concerning defective, damaged, or incorrectly supplied products.

4. Non-Returnable & Restricted Items

For hygiene, health, safety, or product integrity reasons, the following items may be excluded from voluntary change-of-mind returns:

  • Opened or used skincare, makeup, and cosmetic products.
  • Unsealed hygiene-sensitive products where the protective seal was removed after delivery and the product cannot reasonably be returned for health or hygiene reasons.
  • Opened or used personal care and intimate care products that are unsuitable for resale.
  • Opened consumable products, including certain food, beverages, and dietary supplements.
  • Perishable products or products with limited shelf life, where applicable.
  • Personalized or specially ordered products, where applicable and legally permitted.
  • Gift cards, where permitted by applicable law.

Sale and clearance products are not automatically excluded from all returns or refunds solely because they were purchased at a discounted price.

Any product-specific return restrictions will be applied only where legally permitted. These exclusions do not affect statutory remedies for defective, damaged, incorrectly described, or incorrectly supplied items.

5. How to Request a Return

To request a return, please follow the procedure below:

  1. Contact Us: Email info@seouvara.com with your order number, product details, and reason for return.
  2. Return Review: Our customer support team will review your request and confirm the applicable return conditions.
  3. Return Instructions: If the item is eligible, we will provide the appropriate authorized return address and shipping instructions.
  4. Send Your Return: Securely package the product and ship it according to the instructions provided. We recommend using a tracked shipping service.
  5. Inspection & Resolution: Once the returned item is received, we will review its condition and determine the applicable refund or other remedy.

Return destinations may differ depending on the customer's location, product type, and available return processing arrangements.

Please do not send returns to our registered business address or South Korean fulfillment coordination address unless expressly instructed.

Returns sent without prior coordination may experience processing delays because the package may not reach the appropriate processing facility. This procedural requirement does not restrict mandatory statutory return or withdrawal rights.

6. Return Shipping Fees & Restocking Fees

Change-of-Mind Returns: For eligible returns requested because of a change of mind, personal preference, or customer ordering error, the customer is responsible for the cost of return shipping, except where applicable law provides otherwise.

Return shipping costs depend on the destination, parcel weight, selected carrier, and applicable international shipping rates.

Defective, Damaged, or Incorrect Products: Where a product is verified as defective, damaged upon delivery, or incorrectly supplied due to an error attributable to SEOUVARA, we will cover necessary and reasonable return shipping costs or arrange an appropriate alternative remedy, in accordance with applicable law.

Please contact us before shipping a defective or incorrect item so that we can provide the appropriate return or resolution instructions.

Restocking Fee: USD $0.00. SEOUVARA does not charge a restocking fee for eligible returns.

Customers are not required to use a more expensive return service than reasonably necessary unless otherwise agreed.

7. Damaged, Defective, Missing or Incorrect Products

If your order arrives damaged, contains an incorrect item, has missing products, or appears defective, please contact us as soon as reasonably possible.

We recommend reporting visible shipping damage, missing items, or incorrect products within 7 days of delivery to help us investigate promptly with our logistics partners.

When contacting us, please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and packaging, where reasonably available.
  • Any relevant supporting information.

We will review the issue and arrange an appropriate resolution, which may include replacement, refund, repair where appropriate, or another remedy required by applicable law.

Reporting an issue after 7 days does not automatically eliminate mandatory statutory rights, including rights relating to defects discovered after delivery.

Customers will not be charged return shipping fees for confirmed merchant errors or defective goods where SEOUVARA is responsible for those costs under this policy or applicable law.

8. Exchanges & Replacements

Direct exchanges are subject to product availability and the circumstances of the request.

For standard change-of-mind requests, customers may be asked to return an eligible item for a refund and place a new order for the preferred product.

If an item was damaged, defective, or supplied incorrectly, we will review the request and arrange a replacement or another appropriate remedy where applicable.

Replacement products are subject to inventory availability. If an appropriate replacement is unavailable, we will offer another legally appropriate resolution, including a refund where required.

Store credit will be offered only where appropriate and accepted by the customer. It will not replace a refund to which the customer is legally entitled.

9. Refund Processing & Payment Method

Once an eligible returned product has been received and inspected, we will notify the customer of the return outcome.

For approved returns under our voluntary return policy, refunds are generally initiated within 5–10 business days after approval.

Refunds are issued to the original payment method used for the purchase, unless an alternative method is agreed upon or required by applicable law.

After a refund is issued, the payment provider or financial institution may require an additional 3–7 business days to reflect the funds in the customer's account.

Where applicable consumer law requires an earlier refund or establishes a specific reimbursement procedure, that legal requirement will take precedence over our standard processing estimates.

For valid statutory withdrawal requests in jurisdictions where a 14-day reimbursement deadline applies, refunds will be handled within the applicable legal period. Where legally permitted, reimbursement may be withheld until the returned goods are received or the customer provides evidence of having sent them back, whichever occurs first.

If a refund has not appeared after the applicable processing period, please contact us with your order number so we can investigate.

10. Refund Amounts & Original Shipping Charges

For voluntary change-of-mind returns, the refund generally covers the amount paid for the eligible returned products, subject to any lawful adjustments described in this policy.

Original shipping charges are generally non-refundable for voluntary returns made outside any applicable statutory withdrawal rights, unless otherwise agreed or required by law.

If the return results from a defective product, incorrect item, or another error attributable to SEOUVARA, we will provide the appropriate refund or remedy, including legally required shipping costs.

For customers exercising an applicable statutory right of withdrawal, reimbursement of the original standard delivery charge will be provided where required by law. Additional delivery charges resulting from the customer's express choice of a more expensive delivery service may be excluded to the extent permitted by applicable law.

Any permitted reduction in a refund due to diminished product value or other lawful adjustments will be assessed according to the applicable consumer protection rules.

11. Order Cancellations

If you wish to cancel an order, please contact info@seouvara.com as soon as possible and provide your order number.

We will make reasonable efforts to accommodate cancellation requests before dispatch.

Once an order has entered processing or has been handed over to the shipping carrier, immediate cancellation or shipment interception may not be possible.

If we cannot stop the shipment, the applicable return procedure may be available after delivery.

Our operational cancellation limitations do not override statutory cancellation, withdrawal, refund, or other mandatory consumer rights.

If SEOUVARA cancels an order because an item cannot be supplied or the order cannot be fulfilled, we will refund the amount paid for the unfulfilled items and any corresponding shipping charges where applicable.

12. Refused, Unclaimed or Undeliverable Packages

Customers are responsible for providing accurate delivery information and reviewing the customs and import charge disclosures included in our Shipping Policy.

Packages may be returned to the sender because of incorrect delivery details, refusal of delivery, failure to collect the shipment, or unpaid import charges.

If a package is returned for a reason attributable to the customer, reasonable and documented additional costs may be deducted from an otherwise eligible refund only where permitted by applicable law and where those costs have been appropriately disclosed.

Such costs may include additional return transportation or storage charges actually incurred, where legally recoverable.

No such deductions will be imposed for failures attributable to SEOUVARA or where doing so would violate applicable consumer protection laws.

If a shipment is lost or cannot be delivered for reasons not attributable to the customer, we will investigate and provide an appropriate resolution in accordance with applicable law.

13. International Returns & Customs

SEOUVARA serves customers in multiple international markets. Return shipping procedures and carrier availability may differ depending on the country of origin and the product being returned.

Customers making voluntary returns are responsible for applicable return shipping costs and any additional charges legally attributable to them, unless otherwise stated in this policy or required by law.

International returns may be subject to customs documentation, import or re-import procedures, and carrier requirements.

Customers should follow the return instructions provided by SEOUVARA and ensure that all customs declarations accurately describe the returned goods.

Customers should not send products to an unconfirmed return location.

Any refund or reimbursement of import duties or taxes will depend on the amounts originally collected, applicable customs procedures, and consumer protection requirements.

14. European Union Consumer Rights

For consumers protected by applicable European Union consumer law, statutory withdrawal rights and legal guarantees remain effective in addition to our voluntary 30-day return policy.

Right of Withdrawal: Eligible consumers generally have the right to withdraw from an online purchase within 14 calendar days after receiving the goods, without providing a reason, subject to applicable legal exceptions.

To exercise this right, customers must communicate a clear decision to withdraw within the applicable withdrawal period. An email to info@seouvara.com is sufficient. Customers may use the withdrawal form below, but are not required to do so.

Following a valid withdrawal notice, customers must return the goods within 14 days after communicating their decision, unless another arrangement applies.

Customers generally bear the direct cost of returning goods under the statutory change-of-mind withdrawal right where this cost has been properly disclosed, unless the law or our specific agreement requires otherwise.

Where required by law, reimbursement includes the original standard delivery charge and must be made within 14 days of receiving the withdrawal notice, subject to any legally permitted withholding until goods or evidence of return are received.

Hygiene Exceptions: Certain sealed goods that are unsuitable for return for health protection or hygiene reasons may be excluded from the statutory withdrawal right once unsealed after delivery, where the applicable legal conditions are met.

Legal Guarantee: Consumers may have statutory rights concerning defective or non-conforming goods that extend beyond the voluntary 30-day return window. Applicable remedies and minimum legal guarantee periods depend on the relevant consumer protection law.

Nothing in this policy excludes or reduces these mandatory consumer rights.

Optional Withdrawal Form — EU Consumers

To: SEOUVARA / TIANMU LLC
Email: info@seouvara.com

I hereby notify you that I withdraw from my contract of sale for the following goods:

  • Order number:
  • Product(s):
  • Order date:
  • Delivery date:
  • Customer name:
  • Customer address:
  • Date of withdrawal notice:

This form is optional. Any other clear statement of withdrawal sent within the applicable statutory period is also acceptable.

15. Other Applicable Consumer Rights

Consumer protection requirements vary by country and region.

Customers in the United Kingdom, Switzerland, Australia, Canada, the United States, and other supported markets may have statutory rights concerning faulty goods, non-delivery, misleading product descriptions, refunds, or order cancellations.

Where mandatory local law provides rights or remedies that differ from this policy, the applicable mandatory legal provisions will prevail.

Our voluntary return conditions do not limit those mandatory protections.

16. Contact Information

If you need assistance with a return, refund, damaged product, exchange, or cancellation request, please contact us using the information below:

  • Store: SEOUVARA
  • Operating Company: TIANMU LLC
  • Email: info@seouvara.com
  • Phone: +1 (302) 608-2135
  • Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)
  • Registered Business Address: 8 The Grn, Ste R, Dover, DE 19901, United States
  • Fulfillment Origin: South Korea

The registered business address is not automatically an authorized return processing location. Please contact our customer support team before returning any items.

17. Related Policies

For additional information, please review:

This policy may be updated to reflect changes in business operations, legal requirements, or consumer protection obligations. Changes to the policy will not retroactively remove rights applicable to orders already placed.