Shipping policy

Last Updated: October 24, 2026

1. Overview

SEOUVARA ships authentic Korean beauty, skincare, makeup, hair care, and personal care products internationally from South Korea.

This Shipping Policy explains our available shipping destinations, shipping methods, order processing times, delivery estimates, shipping charges, customs responsibilities, and shipment tracking procedures.

Shipping services and rates may vary depending on the destination country, delivery address, total shipment weight, and carrier availability. Available shipping options and their corresponding charges are displayed at checkout before payment.

2. Shipping Destinations & Available Services

We currently provide international shipping to the destinations listed below, subject to the available shipping methods and applicable carrier restrictions.

Due to temporary international logistics disruptions, certain Standard and Economy shipping services are unavailable for selected destinations. The following service availability reflects our shipping arrangements as of October 24, 2026.

Group A — Standard, Economy & Express Shipping

The following destinations support all three shipping methods:

  • United States
  • Canada
  • United Kingdom
  • Australia
  • Japan
  • Singapore
  • Hong Kong SAR

Group B — Standard & Express Shipping

The following destinations currently support Standard and Express Shipping. Economy Shipping is temporarily unavailable:

  • Germany
  • Netherlands
  • Sweden

Group C — Express Shipping Only

Due to temporary restrictions affecting Standard and Economy Shipping, the following European destinations currently support Express Shipping only:

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain

The United Arab Emirates also currently supports Express Shipping only.

Other Destinations

For destinations not listed above, shipping availability is not confirmed under the current published shipping schedule. Customers may contact us at info@seouvara.com for assistance.

Shipping availability may also depend on the postal code, delivery address, product restrictions, or carrier service limits. If no shipping option is available for an order, checkout will not offer a delivery service for that destination.

3. Temporary Shipping Service Restrictions

Due to changes in international logistics and customs-related shipping arrangements, some Standard and Economy services to European destinations are temporarily suspended.

Express Shipping remains available for the supported destinations listed in this policy, subject to carrier acceptance and delivery address eligibility.

We are monitoring changes in carrier availability and will update our shipping arrangements when affected services resume.

Any shipping method unavailable for a destination will not be offered as a selectable option at checkout.

4. Shipping Origin & Fulfillment

Orders are prepared and dispatched internationally from South Korea.

Fulfillment & Sorting Coordination Address:

N029, 602, Yeongdong-daero, Gangnam-gu, Seoul, 06083, Republic of Korea.

This location is used for fulfillment and logistics coordination and is not an authorized return address. Please do not send returns to this location without prior instructions from SEOUVARA.

5. Order Processing Time

Order Cut-off Time: 5:00 PM U.S. Eastern Time (ET), Monday through Friday.

Order Processing Time: 1–3 business days, excluding weekends and official South Korean public holidays.

Orders placed after the daily cut-off time, during weekends, or on applicable public holidays will enter processing on the next business day.

Processing time includes payment confirmation, product preparation, quality checks, packaging, and shipment handover arrangements.

Order processing time is separate from shipping transit time and must be added to the applicable transit estimate to determine the total estimated delivery period.

If an ordered item becomes unavailable, we will contact the customer to arrange a suitable resolution, including an agreed replacement, partial shipment with a refund for unavailable items, or order cancellation and refund. We will not substitute products without customer approval.

6. Shipping Methods & Delivery Estimates

SEOUVARA offers the following international shipping services where available:

  • Standard Shipping: Available to selected destinations, as listed in Section 2.
  • Economy Shipping: Available to selected destinations, as listed in Section 2.
  • Express Shipping: Available to supported destinations, including destinations where Standard and Economy services are temporarily unavailable.

Transit times depend on the selected shipping method, destination country, carrier route, and applicable customs processing requirements.

Where a delivery estimate is provided during checkout, it is based on the selected shipping service and the destination. The total estimated delivery period includes order handling time and shipping transit time.

Shipping transit time begins when the parcel has been handed over to the carrier.

All shipping and delivery estimates are expressed in business days unless otherwise specified. Business days generally exclude weekends and applicable public holidays.

Estimated delivery dates are not guaranteed arrival dates. Customs inspections, severe weather, carrier disruptions, public holidays, and other circumstances outside our reasonable control may affect delivery.

Customers may contact info@seouvara.com before ordering for assistance with estimated delivery times for a particular shipping destination or service.

7. Shipping Rates & Weight-Based Charges

Shipping charges are calculated according to:

  • Destination country or region
  • Delivery address and carrier service availability
  • Total shipping weight of the order
  • Selected shipping method: Standard, Economy, or Express

SEOUVARA uses destination-specific and weight-based shipping rates. Different countries and shipping methods may have different prices, even for packages of the same weight.

Shipping weight is determined using the weight information associated with the ordered products and the applicable shipping rate configuration. Carrier rules and shipment packaging requirements may also affect the available service.

Each available shipping method and its applicable charge are displayed at checkout before payment.

Customers can review shipping charges before completing their orders. No shipping method is automatically guaranteed to be the least expensive or available for every destination.

Shipping charges may change when carriers update their international service availability or transportation rates. Updated charges apply to new orders and are displayed before payment confirmation.

If checkout is displayed in a currency other than USD, the shipping charge will be shown in the applicable checkout currency.

Any applicable free-shipping promotion or discount will be displayed at checkout together with its qualifying conditions.

8. Shipping Confirmation & Tracking

Once an order has been dispatched, a shipping confirmation email will be sent to the email address provided during checkout.

The confirmation will contain the shipment tracking number and relevant tracking information.

Tracking updates may take up to 48 hours after carrier collection to appear. International shipments may pass through multiple logistics facilities, and tracking events may not be displayed at every stage of transit.

If a shipment has not received tracking updates for an extended period, customers may contact our support team for assistance.

9. Customs, Import Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, GST, customs clearance fees, or carrier brokerage charges imposed by the destination country.

Charges Collected at Checkout: Product charges, shipping fees, and any taxes or duties collected by SEOUVARA are disclosed before payment.

Charges Not Prepaid: Unless customs duties, import taxes, or other import-related charges are expressly identified as included or prepaid, they may be assessed separately by the destination country's customs authority or delivery carrier and may be payable by the recipient.

Prepaid Duties (DDP): Where a Delivered Duty Paid (DDP) service is expressly offered and selected, the duties and taxes included under that service will be handled according to the displayed checkout terms.

SEOUVARA does not guarantee that an international shipment will be exempt from customs inspections, import taxes, or duties.

Customs authorities are responsible for determining applicable import charges and clearance requirements.

If a customer is asked to pay a charge that was expressly included in or prepaid with their order, they should contact SEOUVARA with the relevant payment request for assistance.

10. Delivery Address & Shipping Restrictions

Customers are responsible for providing a complete and accurate delivery address, including the recipient's name, street address, apartment or unit number where applicable, postal code, and required contact information.

Customers should contact us as soon as possible if an address correction is required. Address changes cannot be guaranteed after a parcel has been dispatched.

Certain products may be subject to country-specific import restrictions, carrier limitations, or transport regulations. These restrictions may prevent a product from being shipped to a particular destination.

If an order cannot be fulfilled because of a shipping restriction, we will contact the customer and offer an appropriate resolution, including a refund for items that cannot be shipped.

11. Refused, Undeliverable & Returned Shipments

If a shipment is returned because of an incorrect address supplied by the customer, refusal of delivery, or failure to pay import charges disclosed before purchase, SEOUVARA will contact the customer regarding the available resolution.

Where permitted by applicable law, reasonable and documented shipping, return transportation, or storage charges may be deducted from an eligible refund. Any proposed deduction will be explained to the customer.

These deductions will not apply where a delivery failure is caused by an error attributable to SEOUVARA or where applicable consumer law requires a refund of those charges.

Nothing in this section limits the customer's statutory rights regarding defective, damaged, incorrect, or undelivered products.

12. Delayed, Lost, Damaged or Incorrect Shipments

If a shipment is significantly delayed, lost, damaged, or delivered incorrectly, customers should contact info@seouvara.com with their order number and relevant details.

If there has been no tracking movement for more than 14 business days, customers should contact us so that we can initiate a carrier investigation.

For confirmed lost shipments or orders that cannot be fulfilled, SEOUVARA will arrange an appropriate replacement or refund in accordance with applicable consumer law.

For damaged, defective, or incorrect items, please provide relevant photographs where reasonably possible. SEOUVARA will cover the necessary return shipping costs where the issue is attributable to us or where required by applicable law.

For additional information about returns and refunds, please refer to our Refund Policy.

13. Changes to Shipping Services

SEOUVARA may update available shipping methods, supported destinations, delivery estimates, and shipping charges in response to changes in carrier operations, customs requirements, and international logistics conditions.

Any applicable changes to shipping charges or methods for new orders will be reflected at checkout before payment.

For orders already placed, we will not impose additional SEOUVARA shipping charges without the customer's agreement. If an accepted shipping method becomes unavailable before dispatch, we will contact the customer to arrange a suitable alternative or refund.

14. Contact Information

For questions regarding shipping availability, delivery estimates, tracking, customs, or order fulfillment, please contact us:

  • Store: SEOUVARA
  • Operating Company: TIANMU LLC
  • Email: info@seouvara.com
  • Phone: +1 (302) 608-2135
  • Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM U.S. Eastern Time (ET)
  • Registered Business Address: 8 The Grn, Ste R, Dover, DE 19901, United States

Our registered business address and South Korean fulfillment coordination address are not automatically authorized return destinations. Please contact us for return authorization and applicable return instructions.