Our Authenticity Commitment

SEOUVARA maintains a strict policy against knowingly selling counterfeit or imitation products.

We source products through Korean suppliers and distribution partners and work to maintain appropriate sourcing and fulfillment procedures.

If a product purchased from SEOUVARA is verified as counterfeit or non-genuine, we will provide a full refund of the affected product and cover necessary return shipping costs and other amounts required by applicable law.

Customers can raise authenticity concerns directly with our support team. We will assess the available information and, where appropriate, seek additional verification.

How We Support Authenticity

Independent Retailer & Brand Relationships

SEOUVARA is an independent, multi-brand Korean beauty retailer owned and operated by TIANMU LLC.

Unless expressly stated otherwise, SEOUVARA is not the official website, manufacturer, exclusive distributor, or authorized representative of the third-party brands featured in our store.

All third-party trademarks, brand names, logos, and product identifiers remain the property of their respective owners.

Brand and product references are used to identify the products offered for sale. Such references do not, by themselves, indicate sponsorship, endorsement, or an official brand partnership.

Manufacturing Dates & Expiration Information

Korean beauty products may include manufacturing dates, expiration dates, batch numbers, and period-after-opening information.

Labeling formats can vary depending on the product, manufacturer, and market.

Common markings include:

Not every product displays all of these markings, and their appearance may differ by brand.

If you need help understanding a product's date or batch code, please email us with the product name and a clear photograph of the marking.

Why Product Packaging May Vary

Korean beauty manufacturers may periodically update packaging, labeling, product presentation, or regional editions.

As a result, packaging received by customers may occasionally differ from older promotional photographs or previous production batches.

Packaging differences alone do not establish that a product is counterfeit. However, they also do not automatically establish authenticity.

If you notice an unexpected difference in the product, ingredients, size, packaging, or labeling, please contact us.

We will review concerns about materially different, incorrectly described, or potentially non-genuine products.

What If You Have an Authenticity Concern?

We take authenticity complaints seriously and aim to assess them fairly and promptly.

1. Contact Our Support Team. Email info@seouvara.com with your order number and the product name.
2. Provide Available Details. Include photographs of the product, packaging, batch code, or any relevant differences.
3. Product Review. We will review the information and may request additional evidence or consult relevant supply-chain partners where appropriate.
4. Resolution. If the product is confirmed to be non-genuine, we will issue a full refund for the affected product and cover necessary return shipping costs and other legally required reimbursements.

We do not require customers to obtain a formal manufacturer certificate as the only acceptable evidence of an authenticity problem.

A legitimate concern will be reviewed on the available evidence. Nothing in this process restricts mandatory consumer rights relating to defective, misdescribed, or non-conforming goods.

Returns & Customer Rights

SEOUVARA offers a 30-day return window for eligible products, starting from the date of delivery.

Standard change-of-mind returns are subject to applicable product condition requirements.

Different rights and remedies apply to counterfeit, defective, damaged, or incorrectly supplied products.

SEOUVARA charges no restocking fee for eligible returns.

For full conditions, refund processing times, shipping responsibilities, and legally protected consumer rights, please review our Return & Refund Policy .

Business Information

SEOUVARA is owned and operated by TIANMU LLC, registered in Delaware, United States.

The business registration address and fulfillment coordination location are not automatically authorized product return addresses.

Please contact us for return authorization and instructions before sending products.

Related Information

For more information about our business, international delivery, customer support, and consumer rights, please review: