Shipping policy

Last updated: October 2026

Overview

SEOUVARA ships Korean beauty and personal care products internationally from South Korea. This policy explains our shipping destinations, processing times, delivery estimates, shipping fees and responsibility for import charges.

Available Shipping Destinations

Our shipping destinations are divided into the following two groups, with different delivery estimates and shipping rates.

Group 1

United States, Canada, United Kingdom, Australia, France, Germany, Ireland, Spain, Japan, New Zealand, Singapore, United Arab Emirates and Hong Kong SAR.

Group 2

Austria, Belgium, Czech Republic, Finland, Italy, Netherlands, Poland, Portugal, Switzerland, Cyprus, Bulgaria, Croatia, Hungary, Luxembourg, Greece, Latvia, Slovakia, Slovenia, Estonia, Lithuania, Romania, Denmark, Sweden and Malta.

Shipping availability depends on the destination, delivery address and items in your order. Available shipping options are displayed at checkout. If no shipping service is available for your address or postal code, you will not be able to complete your order.

Shipping Origin & Fulfillment Location

Orders are dispatched internationally from South Korea. The address used for fulfillment and sorting coordination is:

Fulfillment & Sorting Coordination Address:
N029, 602, Yeongdong-daero, Gangnam-gu, Seoul, 06083, Republic of Korea.

Important Notice Regarding Returns: This address is not an authorized return address. Please do not send returns to this location. Refer to our Refund Policy or contact info@seouvara.com for return authorization and the appropriate return instructions.

Order Processing Time (Handling Time)

  • Order Cut-off Time: 5:00 PM Eastern Standard Time (EST, UTC-5), Monday to Friday. Orders placed after this time, on weekends or on applicable public holidays enter processing on the next business day.
  • Order Processing Time: 1–3 business days, Monday to Friday, excluding weekends and official South Korean public holidays. Processing includes payment confirmation, order preparation and packaging.

If an item becomes unavailable after you place your order, we will contact you promptly to discuss an agreed replacement, shipment of the available items with a refund for unavailable items, or cancellation and a full refund. We will not substitute a different product without your agreement.

Shipping Method & Transit Time

We offer tracked Standard Shipping to supported destinations. Transit time starts when your package is handed to the shipping carrier and does not include order processing.

  • Group 1: Estimated transit time of 5–8 business days. Including 1–3 business days for processing, total estimated delivery time is 6–11 business days.
  • Group 2: Estimated transit time of 7–14 business days. Including 1–3 business days for processing, total estimated delivery time is 8–17 business days.

Delivery estimates are calculated from the business day your order enters processing. Weekends and applicable public holidays are excluded. Public holidays in South Korea or the destination country may affect processing or delivery.

Delivery estimates are not guaranteed arrival dates. Customs inspections, severe weather, public holidays and carrier disruptions may extend delivery times.

Weight-Based Standard Shipping Rates

Shipping fees are based on the total package weight and destination group. The shipping charge for your order is displayed at checkout before payment. The rates below are stated in US dollars (USD); where checkout uses another currency, the applicable amount is shown in that checkout currency.

Each weight tier includes its stated upper limit. For example, a package weighing exactly 0.10 kg falls within the “Up to 0.10 kg” tier; a package weighing more than 0.10 kg and up to 0.20 kg falls within the next tier.

Group 1 — Standard Shipping

Estimated transit time: 5–8 business days after dispatch.

  • Up to 0.10 kg: USD $8.00
  • Over 0.10 kg to 0.20 kg: USD $9.00
  • Over 0.20 kg to 0.30 kg: USD $10.00
  • Over 0.30 kg to 0.40 kg: USD $12.00
  • Over 0.40 kg to 0.50 kg: USD $13.00
  • Over 0.50 kg to 0.60 kg: USD $17.00
  • Over 0.60 kg to 0.70 kg: USD $18.00
  • Over 0.70 kg to 0.80 kg: USD $19.00
  • Over 0.80 kg to 0.90 kg: USD $20.00
  • Over 0.90 kg to 1.00 kg: USD $25.00
  • Over 1.00 kg to 1.20 kg: USD $30.00
  • Over 1.20 kg to 2.00 kg: USD $35.00
  • Over 2.00 kg to 2.50 kg: USD $40.00
  • Over 2.50 kg to 3.00 kg: USD $45.00
  • Over 3.00 kg to 3.50 kg: USD $50.00
  • Over 3.50 kg to 4.00 kg: USD $55.00
  • Over 4.00 kg to 4.50 kg: USD $60.00
  • Over 4.50 kg to 5.00 kg: USD $65.00
  • Over 5.00 kg to 6.00 kg: USD $75.00
  • Over 6.00 kg to 7.00 kg: USD $85.00
  • Over 7.00 kg to 8.00 kg: USD $95.00
  • Over 8.00 kg to 9.00 kg: USD $105.00
  • Over 9.00 kg to 10.00 kg: USD $120.00
  • Over 10.00 kg: USD $125.00

Group 2 — Standard Shipping

Estimated transit time: 7–14 business days after dispatch.

  • Up to 0.50 kg: USD $20.00
  • Over 0.50 kg to 1.00 kg: USD $24.00
  • Over 1.00 kg to 2.00 kg: USD $30.00
  • Over 2.00 kg to 3.00 kg: USD $36.00
  • Over 3.00 kg to 4.00 kg: USD $41.00
  • Over 4.00 kg to 6.00 kg: USD $47.00
  • Over 6.00 kg to 8.00 kg: USD $67.00
  • Over 8.00 kg to 10.00 kg: USD $83.00
  • Over 10.00 kg: USD $91.00

Shipping Confirmation & Order Tracking

Once your order has shipped, we will send a shipping confirmation email to the email address provided at checkout. The email will include your tracking number and a link to follow your shipment.

Please allow up to 48 hours after carrier collection for the first tracking updates to appear. Tracking updates may not be available at every stage of international transit.

Customs, Duties & Import Taxes

  • Charges Collected at Checkout: Product prices, shipping fees and any taxes or duties collected by SEOUVARA are disclosed before payment. Taxes included in displayed prices or collected at checkout are separate from any additional import charges assessed on arrival.
  • Additional Import Charges: International shipments may be subject to customs duties, import taxes, VAT, GST or carrier clearance and brokerage fees. Unless the relevant charges are expressly shown as prepaid or included in your order, they are not included in the standard shipping fees above and are payable by the recipient.
  • Customs Assessment: Customs authorities determine whether duties and import taxes apply. Carrier clearance fees depend on the service used. SEOUVARA does not guarantee duty-free entry based on order value.
  • Prepaid Charges: If you are asked to pay a charge that was already collected or expressly included in your order, contact us with the order number and the payment request so we can help investigate.

If you have questions about import charges before ordering, please contact info@seouvara.com. Your local customs authority can also provide information about applicable import requirements.

Address Accuracy & Refused Packages

  • Address Accuracy: Please provide a complete and accurate delivery address, including the recipient's name, street address, apartment or unit number where applicable, postal code and required contact details. Use English or Latin characters where required by the carrier. Contact us promptly if you notice an error. Address changes cannot be guaranteed once an order has been dispatched.
  • Returned or Refused Shipments: If a parcel is returned because of an incorrect address supplied by the customer, refusal of delivery or non-payment of import charges disclosed before purchase, we will contact you regarding the available resolution. Where permitted by applicable law, the original shipping charge and reasonable, documented carrier return or storage costs may be deducted from an eligible refund. We will explain any deduction and provide a breakdown of the costs.
  • Exceptions: These deductions do not apply where the delivery problem results from an error by SEOUVARA or where a refund of those costs is required by applicable consumer law. This policy does not limit your rights regarding damaged, defective or incorrect items.

Delayed, Damaged or Lost Shipments

If your shipment is delayed or you need help with tracking, contact info@seouvara.com with your order number.

No Tracking Movement: If your parcel has had no tracking updates for more than 14 business days, please contact us. We will open an inquiry with the carrier and arrange a free replacement or a full refund.

Damaged, Defective or Incorrect Items: Please contact us promptly with your order number and, where possible, photos of the item and packaging. We cover the return shipping costs for damaged, defective or incorrect items. See our Refund Policy for the return process.

Contact Information

For questions about shipping, customs, tracking or delivery, please contact us:

  • Store: SEOUVARA
  • Operating Company: TIANMU LLC
  • Customer Support & Business Inquiries: info@seouvara.com
  • Phone: +1 (302) 608-2135
  • Support Hours: Monday to Friday, 9:00 AM–6:00 PM Eastern Standard Time (EST, UTC-5).
  • Registered Business Address: 8 The Grn Ste R, Dover, DE 19901, USA.

Our registered business address is separate from our South Korean fulfillment coordination address. Please obtain return authorization and instructions before sending any return.